A 99.9% Server Uptime
Our shared web hosting system is based on a stable, enterprise–level hardware architecture and a strongly modified Linux distro. This is why, no matter what your web site is, or how many website visitors you have, or even if there is a DoS assault, our hosting servers will remain up and running and your websites will remain online.
Our Linux shared web hosting plans plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on first–class hardware parts built by Juniper. Also, on every router, we’ve installed a firewall with an elaborate set of rules as a way to filter out all dubious requests.
This way, in all our data centers – in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe as well as in our data center in Australia, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, if it’s your money at stake, you can’t feel really secure. This is the reason why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. If you do not feel pleased with our hosting service or in case you wish to use a bit more robust hosting solution, such as a VPS hosting plans or a dedicated web hosting plans – you’ll receive your money back in full, without secret costs or reimbursement charges.
24/7 Technical Support
If you have ever had to wait around for hours for a reply, you’re aware of how infuriating this can be, even more so when your web site is on the line. This is exactly why we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our customer service technicians will be here and they’ll get back to you within sixty minutes. And the best thing is that their average support ticket response time is below 20 minutes!