Customer Support Channels
A 1–Hour Ticket Response Time Guarantee
Each assistance request you send to us will be attended to within maximum 1 hour. If for any reason whatsoever your support ticket or email requires further assistance from an administrator, we’ll without delay forward it and leave a note to notify you that your case is being examined. If you take advantage of the Optional Admin Services package, any of the server administration services included there will be carried out at a time of your choosing.
A First–Class Customer Care Service
If you need help while working with our Web Site Control Panel or with any of the apps that we’ve installed on the dedicated hosting server on your behalf, don’t hesitate to contact the tech support staff at any moment through the ticketing system. Furthermore, should you require assistance administering your dedicated hosting server, you can make use of the Optional Admin Services package, that includes Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, backup hard disk drive storage space, etcetera.
An Intuitive Help Area
We have provided our Web Site Control Panel with a circumstantial knowledge base, which features in–depth explanations of its features and functionalities. Additionally, we have made detailed video tutorials that will further disclose to you how to perform a particular operation or troubleshoot a regularly encountered issue. The educational articles and the tutorial videos are easily accessible from each section of the Web Site Control Panel via the Videos and Help buttons located in the upper right corner.