The client support that you can get from your shared web hosting company is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you have a technical issue with an active account. Prompt and accurate info about a question or a problem will save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from a real hosting provider and not from a reseller. When you buy a hosting account from a company that does not own its servers and it cannot access them immediately, it is almost certain that you will wait for a couple of days in order to receive an answer to any question, which means that your websites may stay offline for quite a while. In comparison, a provider which provides different means of communication and has a technical support crew that is available all the time can assist you right away and help you decrease or totally avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Web Hosting

We provide 24/7 customer, billing and technical support for all our Linux shared web hosting plans. Even if you are not our client yet and you have questions, we will assist you promptly and provide the needed information, in order to give you the choice to make the best decision when you buy your new web hosting account. We are available at any moment, including holidays and weekends, and we supply various options for communication to get in touch with us - live chat, phone, emails and support tickets. To make things easier for you, we have multiple phone numbers around the world, so you can call the one that is closer to you. The max response time for your e-mail messages and your tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget all about waiting for a few days to get support for some task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated hosting plans that we provide feature 24/7 customer and technical support, therefore regardless of what problem you experience, you can contact us and we will help you right away. Our guaranteed answer time for any email message or support ticket that you open via your Hepsia web hosting Control Panel is just one hour; the actual response time hardly ever exceeds twenty minutes. In addition, we offer phone support with multiple local numbers around the globe and a live chat, which means that you will be able to get in touch with us and find more details about our solutions even if you do not have an account yet. We can assist you with any question or a problem you have - payment methods, package specifications, e-mail configuration, web hosting account settings, and so on. If you use our services, you will not ever have an issue where you need to wait for a couple of days to get a problem resolved like you'll need to do with a lot of other service providers.

24/7 Customer Support in VPS Servers

When you use our VPS hosting plans, you'll never have to wait for more than one hour to receive support for any type of situation that you could encounter regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all the support tickets which you open via your billing Control Panel or email messages which you send to our technical support crew. We also have local telephone numbers in several countries globally as well as a live chat service where we can easily help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 via the different means of communication, so no matter what your question or issue is, there'll always be someone to help you right away. If you need help with third-party software, that you cannot set up or which gives you problems, you can benefit from the Managed Services upgrade package that we offer for all of our VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to have quick support in general, let alone if you run an entire server, that's why each dedicated server that we supply comes with 24/7 support with one-hour response time guarantee whatever the issue. This service is free of cost for any type of issues with the server or the software that was installed from our administrators through the setup, therefore you can contact us as many times as you would like, even during holidays. You can either open a ticket from the billing area or you can send an e-mail, and the actual reply time for either of these rarely surpasses 30 mins since we have admins available twenty-four-seven. In case you want general information about our servers or you have some billing question/issue, you can also call one of the local telephone numbers we have on three continents or you could employ our live chat service and consult with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you can add to your server package from your billing Control Panel.