If you are a site owner, a problem can always surface and it does not automatically need to be connected with the hosting service itself. For example, something may go wrong when you bring a web app up to date or some important data might be modified or erased unintentionally. No matter what the essence of the problem might be, you’ll have to get in touch with the tech support team and request them to retrieve a backup or to help you deal with the problem that you’re struggling with. How fast they’ll do this will determine the period of time that your websites will be offline. For certain sites like social networking sites or e-shops, an oft-repeated outage interval often means lost customers and money. Therefore, it’s exceptionally important for you to use the services of a web hosting company that provides not only a very good technical support service, but also a fast one.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed maximum reply time for any tech support ticket that you post or any email that you write is only 60 minutes, even in case you contact us during weekends and public holidays. Regardless of the nature of your problem or question, we will lend you a helping hand straight away and will provide you with the needed information to rectify any problem with your websites. The real response time typically doesn’t surpass 15 to 20 minutes, which suggests that you can just forget about waiting around for hours to get a problem fixed or what’s even worse – waiting a whole day only to get a response that more information is necessary whilst nothing’s fixed. We’ll assist you in an instant just because we know exactly how valuable time can be in the dynamic Internet realm. The one-hour reply time guarantee is valid for any billing or technical question that you may have in regard to our Linux shared web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a trouble ticket through your web hosting Control Panel or write an email concerning your semi-dedicated server, you will get an answer within maximum 1 hour. You can contact us whenever you like in regard to technical, billing or general issues and because of the fact that we’re available to you 24 hours a day, 7 days a week, 365 days a year, you will invariably obtain assistance without delay. Based on the specific question or issue, we will supply you with more details, solve the problem if it has been caused by something that is within our reach or inform you how to proceed in case you need to adjust a certain setting for a web-based app that we can’t access. You can forget about waiting around for an entire day for each reply. Actually, in most cases we answer emails and tickets within no more than twenty-twenty five minutes.