A live chat is a real-time way of communication between a web hosting company's support crew and its clients. It's a very efficient method to get some information about the hosting services or have some problem resolved as you are talking with a live representative. The advantages of using a live chat service instead of calling or opening a ticket are the lower chance of errors at the time you exchange info like usernames or domain names, the faster response time as the communication is live plus the fact that you do not have to stay on the chat constantly - you are able to do something else while the representative investigates the issue in question. In addition, you are able to join a live chat room from any kind of computer which is connected to the world wide web, avoiding the telephone charges that you will have to pay if you're calling to a different country.

Live Chat Support in Shared Web Hosting

We provide a live chat assistance service for all of the Linux shared web hosting plans that we offer and we are able to help you with almost everything in real time. If you do not have an account with us yet, we will provide you with more details about the plans so as to help you to get the most suitable plan. In case you are an active customer, we are able to help you with any billing or general matter as well as with multiple common technical troubles, such as an email address installation in a desktop e-mail client. If you can't give us a call for some reason or you're in a country where we do not have a local phone number, the live chat will be the best way to get in touch with us. Certainly, some issues need additional time to analyze and test, which means that you will need to open a ticket to our technicians, but nonetheless, we are able to save you time and help you with many troubles on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is online every single day, even on holidays and weekends. It's the most effective way to find out more information about our semi-dedicated hosting plans if you don't have an account yet or to get some issue resolved in case you're a client and our customer care agents will help you promptly regardless of the time of the day you join our chat. In case you're hestitating which package is more appropriate for your websites, if you need advice whether you should acquire a specific upgrade and how to order it or in case you've got problems setting up an e-mail account on your computer, you will be able to get in touch with us and we will supply you with the necessary info quickly. Our live chat is available even after our phone lines are off for the day, so if you have an account with us, you can rest assured that you will always get prompt help with any kind of question or trouble that shows up.