A ticketing system is the most popular means of correspondence that web hosting companies offer to their customers. It’s typically part of the billing account and is the easiest way to fix a problem that requires a certain amount of time to examine or that needs to be forwarded to an admin. Thus, all responses contributed by either party will be kept in the exact same place in the event that somebody else wants to work on the given issue and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which suggests that you will have to log in and out of no less than 2 accounts to execute some procedure or to get in touch with the hosting company’s help desk support team. If you would like to administer a number of domain names and each one is hosted in a separate account, you will need to use even more accounts simultaneously. It might also take a considerable span of time for the provider to answer your tickets.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we’re using for our Linux shared web hosting plans isn’t separate from the hosting account. It’s an integral part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it at any particular moment with just a few clicks, without having to sign out of your web hosting account. The ticketing system offers a quick-search field, which will help you track down the status of any support ticket that you have submitted in the past, if you need it. Besides, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to fix a particular problem before you actually send a ticket. The ticket response time is no more than 1 hour, which means that you can receive quick assistance at any particular time and if our help desk support staff suggests that you do something within your hosting account, you can do it instantly without having to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated hosting plans, which means that you won’t require a separate platform to contact our help desk staff – you can do this on the spot as soon as you come across an obstacle. Submitting a new ticket requires a couple of clicks and tracking down an older one is just as simple. With our smart search functionality, you can swiftly find any ticket that you’ve submitted in the past. You can post a ticket at any point in time as our customer service team representatives are available to you 24/7/365 and respond in no more than sixty minutes, although it seldom takes this much to receive support. With Hepsia, you’ll have everything in one single location and you can just forget about having to log in and out of two or more platforms to troubleshoot a simple problem.