In spite of the fact that the hosting service provided by the different companies is approximately identical, each provider has got a customized platform with its own modifications and different ways to accomplish particular tasks. In situations like this, a huge knowledge base would be very useful both for persons with little or no prior experience and for tech-savvy users who will eventually discover how given procedures are carried out, but will waste valuable time in the process. The aim of such a knowledge base is to make the service quick and simple to use, saving users time and efforts. The outcome is more contented customers, as they can easily find the info they wish, and substantially less work for the customer support staff representatives, because usually most of the enquiries and difficulties that clients have got are already outlined in the knowledge base. In case the articles are professionally written and cover more topics, you’ll be able to get to know more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Shared Web Hosting

If you buy a shared web hosting plan through us, you’ll be bestowed with access to our in-depth online documentation where you will see info about more or less everything related to our hosting solutions. The topics range from how to set up an e-mail address on your hand phone, to how to accomplish various things using an .htaccess config file. The articles are written in an easy-to-comprehend manner and feature in-depth guidelines on how to do a certain task inside your Hepsia hosting Control Panel. You can also find info that’s not related directly to Hepsia, for instance one that concerns Internet applications on your desktop PC. The full archive of articles will be available in the Help section of the Control Panel, but those that are dedicated to a particular section can be accessed on the spot. Given the fact that we’ve covered as many topics as possible, you’ll be able to get to know pretty much everything related to your hosting account.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated hosting plans feature exhaustive online technical documentation where you will find info on all the features that our in-house created Hepsia Control Panel offers, together with solutions to various questions and obstacles that you could confront. All user manuals include thorough explanations, which means that you won’t have to worry about omitting something if you are aiming to export a database, for instance. The troubleshooting articles include a variety of tenable reasons for certain problems and the solution for each one of them, so if you’re not able to send emails although you have the right settings, for example, you can quickly find out what the reason for this might be and repair the problem with a couple of clicks in your email client. As the Hepsia Control Panel has quite a few features, you’ll be able to find applicable articles in every section. If you’d like to check out all help articles, you can use the Help menu, which is located in the upper right-hand corner of the window.